VW Bus Tour Guide Supervisor: City and Wine

San Francisco, CA

Full Time

Experienced

JOB POSTING

Painted Ladies Tour Company

GUIDE SUPERVISOR

FULL TIME, Non-Exempt

The San Francisco Bay Area's most highly-rated wine tour company seeks a working Guide Supervisor to get on the ground floor as travel and tourism resumes! This position full-time.

In addition to being our Lead Guide, Painted Ladies Tour Company will train the position on comprehensive guide training to meet our Best-In-Class guest satisfaction standards. The right candidate will be a culture carrier throughout the guide team and represent our beautiful region to domestic and international tourists as an authority on San Francisco and the wine region.

Responsibilities:

Entertain and conduct fun, informative, and sense-filling tours of San Francisco and Sonoma/Napa County wine country as an authority and ambassador for the region.
Maintain a safety-first environment at all times.
Responsible for the best-in-class tour product and customer satisfaction scores that make Painted Ladies Tour Company the highest-rated tour company in the Bay Area.
Maintain and improve overall Guide Team customer satisfaction scores.
Oversee Guide Team's VW Bus pre- and post-tour checklists and prep schedules.
Become an expert on guide training as designed and practiced by the company's owners to ensure Quality Control of the tours.
Recruit, interview, and assess candidates for future guides.
Other duties and tasks as assigned

Desired Experience and Requirements:

Two years of managing a team.
Four years as a professional tour guide.
General knowledge of San Francisco and the Napa/Sonoma region.
Safety Minded.
Personable and friendly customer-service-minded personality.
Great communicator who is curious about others.
Able to tell stories and multi-task. (Sense of humor is a plus)
Nimble problem solver.
Fluid English speaker.
Must pass a drug test.
Clean driving record and a California driver's license.
Ability to drive an incredibly fun, vintage Volkswagen Bus. (Manual transmission a plus.)
Able to work weekends on a rotation.
All employees are subject to a background check.

Compensation:

Hourly: 40 hours per week for the right candidate.
100% of gratuity per tour (no splits).
Bonus plan for excellent customer reviews.
And, more.

ABOUT PAINTED LADIES TOUR COMPANY

Fully restored, vintage VW busses. A worldly, first-class city. And the world-renown wine country of Sonoma and Napa Counties.

San Francisco's Painted Ladies Tour Company takes its touring guests through the rich, diverse, and exciting neighborhoods of The City in a one-of-a-kind touring experience. Our professional tour guides climb The City's legendary hills and navigate vibrant and iconic neighborhoods rich in culture. We take guests on tours that fill all the senses. An excellent and nostalgic soundtrack accompanies full narration, incredible vistas of The City, and photo stops of iconic street art.

For a different vibe, Painted Ladies Tour Company's wine tour is the most highly rated on review forums like TripAdvisor. These day tours are the best and easiest way to get from The City to several hand-selected wineries' tasting tables nestled deeply within wine country. Informative about the wine-making process—from grape to glass—and relaxing in every way, guests leave the driving to us!

We are proud to be a small, family-owned tour company founded to show guests the best of this incredible region with experiences that will leave lasting memories. We love sharing our wonderful home with visitors and new friends from around the world.

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In What City are you based?*

Are you a local? Or how long have you lived in the area?*

Are you looking for part time? full time? evenings? weekends?*

Are you at least age 23?(Min age to be added to our commercial auto ins) YesNo

Per CA state regulations for transportation of passengers, all our guides must pass an initial hire drug test and be enrolled in a random drug testing pool for periodic screening. Do you agree to this testing?* yesno

Please explain any moving violations or accidents listed on your driving record.*

Do you have experience driving a manual transmission?* yesno

Do you have any guiding experience? What company? Why are you no longer working with them?*

In which of your previous jobs do you think you performed best, and in which do you feel you performed most poorly? Why?*

In which job do you think you performed best, and in which do you feel you performed most poorly? Why?*

Give us an example from your current job or past one, of a time when you had to overcome obstacles or difficulties to meet your objectives. How did you do it?*

What were the worst problems you faced in your previous jobs? How did you handle them at the time?*

Do you prefer to work alone or with others? Why?*

Do you have any training or informal training in San Francisco history? Wine Tour history? Muir Woods?*

If needed, could you fix a flat tire on a vehicle?* yesno

What languages do you speak and how well?*

What have been your greatest work and non-work achievements?*

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Tell me about your most positive and negative experiences with a manager or supervisor.*

Of the jobs you've had, describe your favorite and tell me why you enjoyed it. Then describe your least favorite and tell me why you disliked it.*

Does the possibility of being asked to guide a tour on short notice excite you or stress you out?*

Reference #1 (Ideally a direct supervisor): Name, Company name, relationship, email & telephone number.*

Reference #2 (Ideally a direct supervisor): Name, Company name, relationship, email & telephone number.*

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VW Bus Tour Guide Supervisor: City and Wine

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